Oakwood Health Campus earns customer-service award

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TELL CITY – Oakwood Health Campus earned the Diamond Award for excellence at The Trilogy Health Services 2013 Fall Meeting, which was held Oct. 17-18 in Indianapolis.

The award was based on customer satisfaction results from a semi-annual survey that is sent to residents’ family members. Oakwood Health Campus received recognition for their customer satisfaction scores in staff attitude, quality of nursing care, food quality, activity programming and appearance-cleanliness.

“We are excited and pleased to receive such great recognition,” said Jon Howard, executive director.  “We value the fact that our customers have given us their stamp of approval.  Our goal is to exceed the expectations of our residents and their families every day by delivering the best care possible.  I feel very fortunate to lead such a wonderful team of health-care professionals.”

Honors also went to the Southwest Division of Trilogy Health Services, as they were recognized as the top company division based on the overall customer satisfaction scores of the individual health campuses.  Oakwood Health Campus is part of Trilogy’s Southwest Division.

“We appreciate the feedback that we receive from our customers through this survey and throughout the year,” commented Rhonda Werner, Southwest Division vice president. “Our campus leaders and staff have an unwavering commitment to exceeding customers’ expectations and providing exceptional customer service.  We would like to thank our residents and family members for participating in the survey process, which is an important component of our quality assurance initiatives.”

Companywide, more than 6,000 surveys were mailed to family members and other responsible parties.  Nearly 53 percent of the surveys were returned. Results were comparable to the campus’ past performance as well as to the performance of other Trilogy campuses.

Oakwood Health Campus is a Trilogy Health Services community.  The campus offers a full range of personalized senior living services including independent senior living, assisted living, short-term rehabilitation, long-term care, memory care, adult day-night care services and outpatient rehabilitation. For more information or to learn more about  the services, please call 547-2333.